A Message to Our Members
Safeguarding the privacy of your personal information is a top priority for us, and we make every effort to protect your information. Despite these efforts, Dominion National experienced a data security incident. We recognize the frustration and concern that this news may cause, and rest assured we are doing everything we can to protect your information moving forward. We have no evidence that any information was in fact accessed, acquired, or misused.
Out of an abundance of caution, we are offering a two-year membership to ID Experts® MyIDCare™, which includes credit monitoring and fraud protection services, for any potentially affected individual. To enroll in MyIDCare, gain additional information about this incident, and speak with knowledgeable representatives about steps you can take in response, please call Dominion National’s incident response line at 877-503-8923. TTY/TDD users can call 844-261-6819. The incident response line is open Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Time.
We are committed to making sure you get the tools and assistance you need to help protect your information.
Notice of Data Security Incident
Dominion National is an insurer and administrator of dental and vision benefits, and maintains information related to those services. This notice describes a data security incident that may have involved information related to Dominion National members, members of plans we provide administrative services for, producers, and healthcare providers, measures we have taken, and some steps that can be taken in response.
On April 24, 2019, through our investigation of an internal alert, with the assistance of a leading cyber security firm, we determined that an unauthorized party may have accessed some of our computer servers. The unauthorized access may have occurred as early as August 25, 2010. After learning of this, we moved quickly to clean the affected servers and implement enhanced monitoring and alerting software. We also contacted the FBI and will continue to work with them during their investigation.
We have undertaken a comprehensive review of the data stored or potentially accessible from those computer servers and have determined that the data may include enrollment and demographic information for current and former members of Dominion National and Avalon vision, and current and former members of plans we provide administrative services for. In addition, the data may include personal information for producers who placed Dominion National and Avalon vision policies, and healthcare providers participating in the insurance programs of Dominion National. The member information may have included names, addresses, email addresses, dates of birth, Social Security numbers, member ID numbers, group numbers, and subscriber numbers. For members who enrolled online through Dominion National’s website, their bank account and routing numbers may have also been included in the data. The provider information may have included names, dates of birth, Social Security numbers, and/or taxpayer identification numbers. The producer information may have included names and Social Security numbers.
We have no evidence that any information was in fact accessed, acquired, or misused. However, we began mailing notification letters to potentially affected individuals on June 21, 2019, and we have established a dedicated incident response line to answer any questions. If you believe you may be affected by this incident but did not receive a letter by September 23, 2019, please call 877-503-8923. TTY/TDD users can call 844-261-6819. The incident response line is open Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Time.
We regret any inconvenience or concern this may cause you. We want you to know that protecting your information is incredibly important to us, as is helping you through this situation by providing you with the information and support you need.